Your First Order
|Shipping Method||Shipping Time||Costs|
|Standard Shipping||5-10 working days||$12.99|
|Express Shipping||3-7 working days||$22.99|
Thank you for shopping at Sicrus. Our online shop provides modern, High-Quality, and Temperament, Clothing for Women. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction. If you are not entirely satisfied with your purchase, it is easy to refund. Simply follow the instructions, and submit a request for return on your order page and we will try our best to meet your request.
Please contact our Customer Service team for return instructions and return center address.
Tips： We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded.
We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages are non-refundable.
All Purchases (except clearance items, swimwear, bags, and accessories) can be returned within 30 days after you have received the last package of your order.
-Items must be unused, undamaged, and in original packaging, and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
Purchases Not Eligible for Return
Clearance items and free gifts are not eligible for return.
Swimwear is not eligible for return.
Swimwear can only be returned if it is defective/damaged or the wrong item.
You must email us a picture showing the problem/defect after submitting the return request online.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1) We do not accept any refunds request for items that we have not received, or products that have been used by the customer.
2)An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;
3)Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.
Your order will be fully refunded if it’s canceled within 24 hours of purchase.
Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied.
We will NOT accept order cancellation requests if the order has already been shipped.
The refund amount will be the amount you actually paid. If you purchased using a coupon or discount, the amount you paid after the discount will be refunded. In the case of returns, shipping charges are non-refundable and only the defective product itself will be dealt with.
After the returned product arrives at our company, after checking the returned product, the refund procedure will be completed in about one week (excluding weekends and holidays).
*After the refund procedure is completed, we will contact you by email.
We will bear the handling fee for the refund.
It may take some time from the time we complete the refund procedure until the refund is actually received. In addition, we will refund according to the payment method.
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